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FAQS

Do I have to have an outside tap to hire hot tub?

No we have tap adapters as long as you send us a photo we bring the correct tap adapter with us

General Troubleshooting For Hot Tubs:

Pump Error Codes:

There may be a number of reasons why your heater pump is displaying an error code. The following is a list of error codes, the reason behind them and how they can be solved.

CODE DESCRIPTION CAUSE SOLUTION
E01 Sensor Error The water flow sensors’ flags didn’t come back into the correct position. Unplug the pump unit, lightly strike the side of it and then plug it back in.
EO1 Water Flow Error Electrical issue. Can occur when the spa is not plugged into a mains socket. May also be an issue with the RCD socket. Plug the pump unit directly into a mains socket and not into an extension lead.
       
EO2 Water Flow Error Filter cartridges are dirty Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges. 
EO2 Water Flow Error  Filter housing is restricting flow  Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges.  
EO2 Water Flow Error  Debris screens are blocked. Ensure that the debris screens are clear of debris. 
       
E02 Water Flow Error Water flow sensors not working If the above troubleshooting has not resolved the problem, the water flow sensors may not be working. Please contact us for more help with this
EO3 Temperature too low  Normally caused when the Lay Z Spa pump has been used in temperatures below 4ºC. The pump will only operate when the ambient temperature is above 4ºC. 
EO3 Temperature too low  The pump thermometer is broken. If your pump is displaying this message and the ambient temperature is above 4ºC. Please contact us for more help.
      quired empty some water out to do this.
EO4 Temperature too high  The water temperature is over 50ºC (122ºF). The Lay-Z-Spa is not designed to operate with water temperatures exceeding 40ºC (104ºF). Unplug the pump and plug it back in once the water temperature has reached 38ºC (100ºF) or lower. IMPORTANT: Before you restart the pump, press the reset button.
     

 

       
EO5   Pump needs to be reset.
  • unplug from the socket (leave for 10 seconds).
  • Plug the pump unit back in and turn it back on.
  • Press the thermal reset button using a pencil or screwdriver down the side of your pump.
  • Once done, press the heater button. Your pump should now be working.
       
EO5   Not enough power to the pump. Ensure the pump unit is plugged into a mains socket and not an extension lead.
EO5    Pump may be faulty. If the troubleshooting has been completed without success, please contact us for more help with this
EO6   The power port has experienced a temporary current variation. Unplug the pump and then plug the pump back in.
EO6   Pump may be faulty.

If the troubleshooting has been completed without success, please contact us for more help with this

EO7   Please contact us regarding this problem. If the troubleshooting has been completed without success, please contact us for more help with this
EO8   The thermostat needs resetting.

 

  • Turn the pump unit on at the mains.
  • Press the test button once and leave it bleeping (leave for 10 seconds).
  • Turn the pump unit off and unplug from the socket (leave for 10 seconds).
  • Plug the pump unit back in and turn it back on.
  • Press the thermal reset button using a pencil or screwdriver 
  • Once done, press the heater button. The pump should now be working.

Heating Issues:

There may be a number of reasons why your Lay-Z-Spa is experiencing heating problems. The following is a list of common problems, reasons and solutions.

REASON SOLUTION
The spa is not heating to the correct temperature.

 

  • Turn the pump unit on at the mains.
  • Press the test button once and leave it bleeping (leave for 10 seconds).
  • Turn the pump unit off and unplug from the socket (leave for 10 seconds).
  • Plug the pump unit back in and turn it back on.
  • Press the thermal reset button using a pencil or screwdriver 
  • Once done, press the heater button. Your pump should now be working.
   
The incorrect temperature has been set on the pump. Use the arrow keys on the control panel to adjust the spa temperature.
The spa is heating to a higher temperature than the temperature that you set. This is a perfectly normal function. The pump unit heats the water to a couple of degrees higher than the temperature that you set. It will then stop heating the water and monitor the temperature until it has dropped to a few degrees lower than the temperature that you set.

No Power To The Pump:

REASON SOLUTION
Normally caused by an electrical issue. Try plugging into an alternative socket. If the problem persists, your pump will need to be replaced please contact us for help
Can be caused if the pump unit is plugged into an extension lead. Ensure that the pump is plugged into a mains socket and not an extension lead.

Tripping The Electrics:

REASON SOLUTION
Tripping the electrics can be caused by plugging the pump into an extension lead. Ensure the pump unit is plugged into a mains socket and not an extension lead.

Leaking From Couplings/Pipes:

REASON SOLUTION
Couplings may not be attached correctly. Check that the couplings are fully secured and aligned.
Washers may be misaligned. Check that the washers are lined up correctly.

Not Filtering:

There are a number of reasons why your pump may not be filtering water correctly. The following are a list of reasons and how to potentially solve them.

REASON SOLUTION
Filters are causing the problem. Remove the filters from the filter housing and try running the spa without them. If the water is flowing freely, then the filters are the problem and will need to be replaced.
Filter housing is causing the problem. Remove the filter housing from the spa and try running the spa without the filter housing and filters. If the problem is resolved, then the filter housing is the problem and will need to be replaced.
Debris screens are blocked. Check that the debris screens are clear of debris. If they are blocked with debris, thoroughly wash them out.
   

 

 

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